Terms of Service

Overview

This website is operated by Max Thomas William, trading as Veroluma.

Throughout these Terms of Service, the terms "Veroluma", "we", "us", and "our" refer to the operator of this online store.

By visiting our website, using our services, or placing an order, you agree to these Terms of Service and the policies referenced within them.

Please read these Terms carefully before making a purchase.

Nothing in these Terms limits or excludes your statutory rights under applicable UK consumer law.

1. Online Store Terms

By placing an order, you confirm that you are legally capable of entering into a binding contract or have the necessary permission to do so.

You agree not to use our website or services for unlawful, fraudulent, or unauthorized purposes.

You must not interfere with the security, functionality, or operation of our website.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, measurements, sizing information, prices, and availability are accurate.

Product colours may appear slightly different depending on lighting, photography, and display settings.

Customers are encouraged to review product descriptions and sizing information before purchasing.

If goods are faulty, damaged, or not as described, customers are entitled to the remedies provided by applicable consumer law.

3. Prices and Payments

Product prices are displayed in the currency indicated on our website.

Any applicable shipping charges will be shown before checkout is completed.

Payment must be successfully authorized before an order can be processed.

We may correct genuine pricing or listing errors. If an error affects an existing order, we will contact the customer and provide an appropriate resolution.

4. Order Acceptance

After placing an order, customers should receive an order confirmation.

We may refuse or cancel orders where reasonably necessary, including situations involving:

• Unsuccessful payment authorization

• Reasonably suspected fraudulent activity

• Product unavailability

• Genuine pricing or listing errors

• Circumstances preventing lawful fulfillment

Where an order is cancelled after payment has been collected, the applicable payment will be refunded.

5. Customer Information

Customers must provide accurate contact, billing, and delivery information.

If an error is identified after placing an order, please contact us promptly.

We will make reasonable efforts to correct the information where possible.

6. Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Our estimated delivery timeframe for UK orders is 5–7 business days.

Delivery estimates may be affected by circumstances outside our reasonable control.

Nothing in these Terms excludes statutory delivery rights.

7. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund & Return Policy.

Veroluma offers a voluntary 30-day return period, subject to the conditions stated in that policy.

Customers should contact us before sending a return so that appropriate instructions can be provided.

Statutory consumer rights remain unaffected.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly.

We may request reasonable supporting information, such as photographs, to help investigate the issue.

Where appropriate, we will arrange a replacement, refund, or other resolution in accordance with applicable law.

9. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch.

Any statutory cancellation rights remain available regardless of our operational cancellation procedures.

10. Third-Party Services

Our website may use third-party technology and services, including payment processing, e-commerce infrastructure, fulfillment, and delivery providers.

These third parties may operate under their own terms and privacy practices.

Our use of third-party providers does not remove our obligations to customers under applicable law.

11. Intellectual Property

Unless otherwise stated, original website content belonging to Veroluma, including branding, text, graphics, and website materials, is protected by applicable intellectual property laws.

Unauthorized reproduction or commercial use of protected materials is prohibited except where permitted by law.

12. Prohibited Activities

Users must not:

• Engage in fraudulent or unlawful activity

• Submit knowingly false information

• Attempt unauthorized access to website systems

• Introduce malicious software

• Interfere with website functionality

• Violate the intellectual property or privacy rights of others

• Use the website in a manner that breaches applicable law

13. Website Availability

We aim to maintain reliable access to our website.

However, temporary interruptions may occur due to maintenance, technical issues, security requirements, or other operational circumstances.

14. Privacy

Our collection and processing of personal information are described in our Privacy Policy, available through our website.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or other liabilities that cannot legally be excluded.

Nothing in these Terms limits your statutory rights regarding goods that are faulty, misdescribed, or otherwise fail to meet applicable legal requirements.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations.

Updated Terms will be published on our website.

The terms applicable at the time of purchase will generally govern that purchase, subject to applicable law.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Nothing in this section removes mandatory legal protections or rights available to consumers under applicable law.

18. Contact Information

For questions regarding these Terms of Service, please contact:

Veroluma
Operator: Max Thomas William

7 Statham Walk
Manchester M13 9YS
United Kingdom

Email: info@veroluma.co
Telephone: +44 7742 548944

Website: https://veroluma.co