Refund & Return Policy

At Veroluma, customer satisfaction is important to us. We aim to provide a straightforward, transparent, and reliable shopping experience.

If you are not completely satisfied with your purchase, our customer support team is available to assist you.

30-Day Return Policy

We offer a 30-day return period, beginning on the date your order is delivered.

You may request a return within 30 days of receiving your order.

For standard change-of-mind returns under our voluntary 30-day policy, items should be:

• Unworn and unused

• In their original condition

• With original tags attached, where applicable

• In their original packaging, where reasonably possible

• Accompanied by proof of purchase or an order number

These conditions do not restrict your statutory rights regarding faulty, damaged, or misdescribed goods.

How to Request a Return

To initiate a return, please contact us at:

Email: info@veroluma.co

Include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide the appropriate return instructions and destination address.

Please contact us before sending a return to ensure that it reaches the correct location and can be processed efficiently.

Return Shipping Costs

For change-of-mind returns, incorrect size selections, or other returns not resulting from an error or defect, customers are responsible for return shipping costs unless otherwise agreed.

Where an item is damaged, defective, incorrect, or not as described, Veroluma will cover reasonable return shipping costs where required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@veroluma.co.

We may request photographs or additional information to help assess the issue.

Where appropriate, we will arrange a replacement, full refund, or another suitable resolution in accordance with your statutory rights.

Exchanges

If you would like to exchange an item for a different size or product, please contact our customer support team.

Exchanges are subject to product availability. Our team will explain the available options and provide instructions.

Refund Processing

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Where statutory cancellation rights apply, refunds will be processed within the legally required timeframe, generally within 14 days of receiving the returned goods or evidence that they have been sent back, where applicable.

Your bank or payment provider may require additional time to display the refund.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

If your order has already been dispatched, you may still exercise applicable return or statutory cancellation rights.

UK Consumer Rights

Nothing in this policy limits your statutory rights under UK consumer protection law.

For most online purchases, UK consumers have the right to cancel within 14 days after receiving their goods and then have a further 14 days to return them.

Certain items, including sealed goods unsuitable for return for health or hygiene reasons once unsealed, may be subject to statutory cancellation exceptions where applicable.

Our voluntary 30-day return policy operates alongside, and does not replace, these statutory rights.

Contact Information

Store: Veroluma
Operator: Max Thomas William
Email: info@veroluma.co
Telephone: +44 7742 548944

For return instructions, refunds, exchanges, or product-related enquiries, please contact our customer support team.