Shipping Policy

At Veroluma, we are committed to providing customers with clear delivery information and reliable order support.

This policy explains our shipping procedures, estimated delivery times, tracking information, and how we handle delivery enquiries.

Order Processing

Orders are processed following successful payment confirmation.

Processing times may vary depending on product availability, weekends, public holidays, and order volume.

Customers will receive relevant order updates and tracking information when available.

Estimated Delivery Time

Our estimated delivery timeframe for orders within the United Kingdom is:

5–7 business days

Business days generally exclude weekends and UK public holidays.

This is an estimated delivery timeframe rather than a guaranteed delivery date.

If we become aware of a significant delay, we will make reasonable efforts to notify affected customers and provide assistance.

Order Tracking

Tracking information will be provided when available for the shipment.

Customers can use the tracking information to monitor delivery progress through the relevant shipping carrier.

Please note that tracking updates may not appear immediately after a tracking number is created.

If tracking information has not updated for an extended period, please contact info@veroluma.co.

Shipping Costs

Any applicable shipping fees will be clearly displayed at checkout before payment is completed.

If free shipping is offered, this will be indicated on the website or during checkout.

Incorrect Delivery Information

Customers should provide accurate and complete shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible.

We will make reasonable efforts to update your details where possible. However, changes may not be possible once an order has entered the shipping process.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the available tracking information and, where necessary, contact the relevant shipping provider.

Where goods are confirmed lost in transit or cannot be delivered, we will provide an appropriate resolution, including a replacement or refund where required.

Delivered but Not Received

If your tracking information indicates delivery but you cannot locate the parcel, please check with household members, neighbours, reception areas, and any designated safe delivery locations.

If the parcel remains missing, please contact us so that we can investigate.

We will review the available delivery information and provide assistance in accordance with applicable consumer rights.

Multiple Shipments

In certain circumstances, products within the same order may arrive in separate packages.

Where applicable, customers may receive separate tracking information for each shipment.

Customers will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Delivery Rights

Nothing in this Shipping Policy limits your rights under applicable UK consumer law.

Unless a different delivery period has been agreed, goods must generally be delivered within 30 days of the contract being formed.

Where delivery obligations are not met, customers may have statutory rights to request delivery within an additional appropriate period or cancel their order and receive a refund.

Customer Support

For shipping enquiries, tracking assistance, delivery problems, or order updates, please contact:

Veroluma
Email: info@veroluma.co
Telephone: +44 7742 548944
Website: veroluma.co

Please include your order number so we can assist you efficiently.